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Please review the enclosed policy carefully as it governs your purchase with Miele Australia Pty Ltd (“Miele”). This policy should be read in-conjunction with the Miele Term’s and Condition’s of Sale. A copy of which is available from Miele or www.miele.com.au.

AGREEMENT

An agreement is made between Miele and the customer for the purchase of the product/s as specified in an order (“agreement”) if and when Miele issue an order confirmation to the customer in respect of that order.

PRICE

The price payable by the customer to Miele for the product/s is the price specified in the order confirmation.

PAYMENT

Full payment of the price is required prior to the distribution of the product/s. If the agreement relates to two or more products and they are distributed on different dates, that part of the price (or the balance of it) which relates to the product distributed on a particular date is payable on that date.

DELIVERY

Miele will distribute the product/s via Australia Post to any location within the Commonwealth of Australia as specified in the order confirmation. 

Miele will use reasonable commercial endeavours to distribute the product/s within specified time periods. If Miele is unable to deliver the product/s (by reason of inventory shortage, transportation difficulties or otherwise), it will use reasonable commercial endeavours to do so within a reasonable period after the specified time period. 

Miele is not liable for failed deliveries as a result of the supply of incorrect or inaccurate address details.  Should Miele be required for whatever reason to re-distribute a product, a re-redistribution fee will be payable to Miele prior to the re-distribution of the product/s.   

OWNERSHIP AND RISK

Miele remains the owner of the product/s until the price is paid in full to Miele and the product/s have been distributed to the customer. The risk of loss of or damage to the product/s passes to the customer upon delivery. 

WARRANTY 

Miele warrants that the product/s will be free from defects in materials and workmanship for a period of 24 months from delivery. 

To the extent permitted by law, Miele's liability for the product/s, any defect in materials or workmanship, any breach of this agreement or any negligence is limited to, at Miele's option: 

• repair or replacement of the product/s; 

• payment of the cost of repairing or replacing the product/s; 

• payment of the cost of acquiring equivalent product/s. 

To the extent permitted by law, Miele is not liable for any indirect, special or consequential loss or damage arising in any way in relation to, any manufacturing defect or use of, the product/s. 

Miele reserves the right to inspect and test the product/s for the purpose of determining the extent of any defect and the validity of any claim made under this warranty. All defective products replaced by Miele under this warranty will be deemed to be the property of Miele.

This Miele warranty will not apply if the product/s is rendered faulty by a factor other than a defect in materials and workmanship. 

Customer must retain proof of purchase (receipt) in order to be eligible to make a warranty claim.

PRIVACY

Miele will collect and deal with the customer's personal information (including name, address, telephone contact or personal details) only in accordance with Miele's Privacy Charter and the Privacy Act 1988 (Cth). A copy of the Privacy Charter is available from Miele or www.miele.com.au.

Miele may disclose personal information to its related companies and to organisations which provide services (including delivery services) to Miele or which assist Miele in providing services (including repair / warranty services) to its customers.